Fool me once shame on you, fool me twice shame on me. Have you heard this before? I have and in this business it holds true. People suck sometimes. They will lie to save themselves, they will lie to save their friends and they will lie to advance. When you become a business owner you will soon find these statements to be very true. It’s really sad. It’s hurtful that when you place all your trust in someone or something and you find out it was all lie. Here is the truth: All Star Motivation wants you to succeed. Everything we do, everything we teach, everything we say we back up. The problem is getting you to understand that. Loyalty and Honesty is more important to us than anything. The reason Billy and I work well together is in the end we have each other’s backs! Does that mean we always agree on everything? Of course not. We have heated debates about everything. In the end we always come to an agreement and sometimes it’s a compromise, sometimes it’s a loss and sometimes it’s a win, the point is we trust and are loyal to each other and we put that above everything else.
The hardest part is finding those who are honest and loyal enough to put their future in our hands. This company would not be where it is now if we didn’t practice what we preach. It would be the undoing of All Star Motivation. It would break us if people stopped putting their trust in us. Over time if you have liars in your organization or people who don’t trust you it will impact your entire team. Trust isn’t something you take for granted, its absence is highly visible, and maintaining it is a priority for all leaders. For your people or even for you to regain that trust is knowing the ingredients of trust. You can do that by leveraging this model. I found the Trust Master Model from an article I read by Rohan Dredge. It hit home for us especially after taking the opportunity away from some people we thought had our back.
TRUST | MASTER MODEL
This requires the following leadership traits:
- Integrity: Be the same inside and out.
- Consistency: People know who they are going to get.
- Longevity: Do the right things for a long enough period of time.
Trust is the combination of integrity, consistency and longevity. Be all Three.
You need to BE these things first. Trust is a combination of these elements. They are not commodities, they are traits of the greats so to speak. When you are BEING the three traits above (integrity, consistency and longevity) in and with your team, the combined effect of them creates an atmosphere where trust will be the by-product.
Integrity | Being the same person in private and public.
When your value system and behavior line up, there is an alignment that is both felt and experienced by people. There is a sense of calm IN you and AROUND you as a leader. Be transparent about the use of money, the leveraging of people and your personal integrity. Be aligned in your internal and your external world. Be upfront about what you stand for (and what you don’t stand for) This kind of integrity gives people confidence over time. It makes knowing you easier, working with you better and leading together more effective. Integrity is a make or break trait for a leader and for developing trust.
Consistency | People know who they are going to get.
To my grandmother I was always the most handsome, most wonderful, most delightful, most inspiring grandchild she EVER had (Doris always emphasized ever!) And I was one of her 16 grandchildren who all felt the same. I always felt like I was special around her because she was that way with everyone, including people we would meet in the shopping center. With Doris you were always going to be treated as special, intelligent and beautiful. You could bet on that. Your people need to know who they are going to get when they interact with you, and for that to be pretty close to the same every time.
Longevity | Doing the right things for a long enough.
Recently a colleague of mine finished a role he had been doing for 27 years. Nearly three decades of consistent aligned leadership that has literally impacted two generations. He stayed long enough and focused enough to do his role incredibly well. He has seen many leaders raised up and sent to a number of parts of the globe to continue with some seriously significant work.
Tim has quite simply done enough of the right things for a long time to have created a powerful level of trust and confidence in his work. He impacted me nearly 30 years ago and continues to mentor me now. That’s longevity.
When you maintain these three traits you provide yourself the best opportunity to create an environment where the following is true.
- Confidence: When you combine integrity with consistency.
- Belief: When you have integrity and longevity.
- Momentum: When you link consistency with longevity.
Confidence | From your team for your leadership.
When you are a leader of integrity and do this consistently over time people begin to have confidence in you and your leadership. Confidence answers a number of significant questions for people that in many ways, they only ever ask intuitively. Can I follow you? Can I trust you? Are you for me? Do you care? These and many other questions are asked by people in their head and heart while you lead them. You build the confidence of your team through consistency of your leadership.
You build the confidence of your team through the consistency of your leadership.
Belief | In your leadership of them and the organization.
When you have integrity and you keep at it for a long period of time, people begin to believe in you and in your intentions for the organization. One of the temptations of leadership is to leverage the organization for personal gain rather than serve the organization so it can accomplish its mission. When people experience you as a leader of integrity, they see the longevity of this.
Momentum | For the shared mission and movement you are leading.
Momentum is a beautiful gift that any team delights in. John Maxwell says that, “With momentum you look better than what you are and without momentum you look much worse than what you are”. When you are the same over a long period of time you continue to stoke the fire of mission achievement. You can build up teams of people, leaders, followers, partners, market share, and consumer confidence. They all serve to build the momentum of your mission. And with momentum, you’ll look better than what you really are.
So there you have it. Integrity: Be the same inside and out. Consistency: People know who they are going to get. Longevity: Do the right things for a long enough period of time. These are all thing’s All Star Motivation is made up of. We are the same as we were when we started inside and out. We want people to succeed because that will help us succeed. We are consistent with everything we have taught you to build your business just like we did. Then Longevity, you have my knowledge of doing this business since 1996 and Billy Nolan since 2001. That’s 41 total years of doing the right thing all the time. That’s why All Star is successful. That’s why we are the only ones promoting offices, it’s why we consistently do big numbers every week and finally it’s the reason we will always win.
Each and every one of you need to take a long hard look in the mirror and ask yourself are you following our lead? Are you running your business with honesty and integrity? Are you lying to yourself and your people? Are you telling your people to do things you clearly are not willing to do? Are you running a turnstile business? Would you want to work for you? I can tell you that I wouldn’t work for some of you because you run your business like your life. Pure chaos. You will never succeed with chaos. It’s up to you to fix it. Not us! We gave and give you all the tools and advise you need. How many plans have Billy, myself and Chad given that you didn’t follow? How many times have we tried to help you and you just still did your own thing? It’s not our fault. We do the same thing we try and help you do. So why aren’t you where you want to be yet? Easy. You are not loyal and honest to yourself so why would you be to us. Think on that! Then change it!
All Star Motivation wants to see you succeed. That, again, is truth. Do you want to succeed? Do you want your dreams to come true? Of course you do. So fix yourself first and your people will follow. You followed us and that’s why you were promoted. So why not get back to trusting us and having our back? If you do we will always have yours. That is how we, together, will build a strong business. The other truth is if it isn’t going to be you we will find the ones that will and you will become a fond memory who we will talk about but for some reason we will struggle to remember your name. That’s truth!